1. Privacy

What personal information do we collect?

In some areas, we may ask you to register your name, email address and relevant personal details. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests. This information is only used for the intended purpose and, if we wish to use it for any other purpose, we will ask you first. If you choose to complete any of our on-line forms, we will not use the personal information you provide us with for marketing purposes without first gaining your consent.


We will only use personal information you send us for the purposes for which you provide it. We will only hold your information for as long as necessary for these purposes and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority. All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data.

Confidentiality / Security

We will give you the option of using a secure transmission method for more confidential information such as financial or identification data (e.g. credit card details). All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data. We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.

Asking us for information we may hold about you

You can ask us for information we may hold about you by writing to The Data Protection Officer, The Royal Borough of Windsor & Maidenhead, Town Hall, St. Ives Road, Maidenhead, Berkshire, United Kingdom, SL6 1RF.
You may also write to the above address to request a copy of your information and we will provide you with a legible copy of the personal data which we keep about you and to which you are entitled. This will be sent to you although we may require proof of your identity and information to locate your personal data.

Privacy Compliance

We will treat any personal information by which you can be identified (i.e. name, address, email and the like) in accordance with the provisions of the Data Protection Act of 1998.

This privacy policy only covers The Royal Borough of Windsor & Maidenhead's Website at http://www3.rbwm.gov.uk/. Other links within this site to other websites are not covered by this policy.